For rudeness, you can be left without food: users of Yandex.Food and Yandex.Lavka were allowed to block

For rudeness, you can be left without food: users of Yandex.Food and Yandex.Lavka were allowed to block

Yandex has added a new clause to the user agreement for the Yandex.Food service, which protects couriers from incorrect handling.

Now users of Yandex.Food and Yandex.Lavka can block or deny access to part of the functionality in case of “rude, impolite, incorrect, endangering life, health or property and / or capable of causing moral harm” in relation to employees, delivery representatives, restaurants, shops.

Yandex explained: “A rude, emphatically disrespectful attitude towards couriers is absolutely unacceptable, in such situations we are on their side.”

Yandex did all this for a reason. The fact is that the change in the user agreement was preceded by an ugly story with the Russian Instagram “star” Daria Zoteeva, also known as Instasamka. Zoteeva warned on Instagram that she would “punish” couriers without gloves. Then a video appeared on the network showing how the courier takes off his glove in order to use the smartphone, and it is doused (probably coffee) and called “creature”. After that, the Union of Couriers of Russia called on Yandex to take measures against Zoteeva. Now her account in Yandex. Food has been blocked.

For rudeness, you can be left without food: users of Yandex.Food and Yandex.Lavka were allowed to block

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